Return Policy

Under what circumstances can I return or exchange the product?

It can be a great opportunity for us to demonstrate our trust in you when you ask us to help you return or exchange a purchase (Only if the item is defective or there is a size issue).

If the appropriate explanation is not provided, a refund or exchange cannot be made.

How long do I have to file a complaint about a product return or exchange?

You can raise any issue within 7 days of successful delivery.

Feel free to email us at contact@velvetellipse.com or give us a call at +91 9737300628.

What is the process of return/exchange?

You only need to send us an email with your Order ID to contact@velvetellipse.com or give us a call at +91 9737300628.

How long does the return or exchange process take?

We will send you an email to let you know that we have received your returned item, processed your return or exchange, and reviewed the product.

If you are accepted, your refund will be handled in your original form of payment within 24 to 48 hours of a working day.

Can I cancel the order once it has been placed?

Sure, you may cancel your order if you haven't received any tracking details within that period.

You may contact us at contact@velvetellipse.com with your order ID or give us a call at +91 9737300628 to cancel any unfulfilled orders before they are shipped.